We’re moving into a world where voice, gesture, and space are becoming central to how people interact with products and, ultimately, brands.The problem? Voice-first interfaces have struggled because most systems rarely account for the …

In my latest Fast Company article, I explore how agentic AI is enabling brands to create better, more human experiences.At the core are three moves: Connect, Co-operate, and Concierge. Together they create the kind …

Fast Company recently asked me how AI is reshaping my team’s daily grind, and the short answer is—completely. And the results have been profound. What I'm seeing is clear targeted acceleration in areas that …

AI isn’t just changing how we design—it’s changing what we design. Interfaces are turning into prompts, agents, even invisible mics. Products are becoming relationships. And personalization is shifting from “Hey, first name” to experiences …

In my latest piece for Fast Company, I unpack the strategic shift from fragmented stacks to synchronized systems and the concept of the Marketing Operating System. This evolution isn’t just about tech—it’s about creating …

I hear “AI agent” and “agentic AI” tossed around very casually these days as if they're the same thing. But there are big differences between the two. Picture a lone AI agent as a …

AI-powered multimodal interfaces will redefine customer experience. And the best ones won’t just respond—they’ll intuit: when to speak, when to listen, and when to get out of the way. But we’re not there yet—and …

I recently spoke with Fast Company about what the rise of AI really means for leadership—and spoiler: it’s not about replacing us, it’s about demanding more from us. AI can handle the heavy lifting—tasks, …

I had the chance to weigh in for Customer Experience Dive’s latest piece, exploring how AI is reshaping the digital shopping journey—whether through personalized search, image-based queries, or chatbots that actually get what you’re asking. This …

The digital experience landscape is undergoing a seismic shift and 2025 promises to build on how brands create, connect, and innovate. In my latest Fast Company article, I delve into 5 emerging trends poised to redefine everything from …