In my latest Fast Company article, I explore how agentic AI is enabling brands to create better, more human experiences.At the core are three moves: Connect, Co-operate, and Concierge. Together they create the kind …

Progression can matter just as much as personalization. Today’s customers expect every touchpoint to learn and level up with them. I recently weighed in on this for Fast Company’s roundup of best practices that …

The digital experience landscape is undergoing a seismic shift and 2025 promises to build on how brands create, connect, and innovate. In my latest Fast Company article, I delve into 5 emerging trends poised to redefine everything from …