I had the chance to weigh in for Customer Experience Dive’s latest piece, exploring how AI is reshaping the digital shopping journey—whether through personalized search, image-based queries, or chatbots that actually get what you’re asking.
This isn’t just shiny new tech. It’s the dawn of a smarter, sharper customer experience. We’re not just typing keywords anymore—we’re having conversations. Real ones. With systems that anticipate what you want, respond in context, and kill the need for endless clicks and a dozen tabs.
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